FAQ’s
1. Do I need to create an account to place an order?
No, it is not mandatory.
You can shop at walkintrends by:
- Creating an account
- Or checking out as a Guest
However, creating an account allows you to track orders easily and receive exclusive updates.
2. How do I select items to purchase?
While browsing our website:
- Click on the “Add to Cart” button for the items you wish to purchase.
- You can review your selected items anytime by clicking the cart icon.
3. How do I place an order on walkintrends?
Follow these simple steps:
- Add your desired items to the cart.
- Click on the shopping cart icon (top right corner).
- Select Proceed to Checkout.
- Choose Guest Checkout or Sign In.
- Enter your personal and shipping details.
- Select your preferred payment method.
- Click Place Order.
- Enter the verification code sent to your phone/email to confirm your order.
4. Will my order be placed if I don’t enter the verification code?
If you do not receive or enter the verification code:
- Our customer care team may contact you between working hours for confirmation.
- Orders are confirmed only after verification.
5. What are your payment options?
walkintrends currently offers:
- Cash on Delivery (COD)
- Credit/Debit Card Payments
All online transactions are secure and encrypted.
6. How much does shipping cost?
- Free Delivery on orders above Rs. 5,000
- Rs. 200 delivery charges on orders below Rs. 5,000
Shipping charges (if applicable) will be shown at checkout.
7. What are your delivery areas?
We deliver all across Pakistan through trusted courier services.
8. Can I change or cancel my order?
Yes, but only before dispatch.
If you want to update or cancel your order, please contact our customer support team immediately through our official contact channels.
Once the order is shipped, cancellation is not possible.
9. How is my order shipped?
- Orders are shipped from Monday to Friday (excluding public holidays).
- Orders placed on weekends are processed on the next working day.
10. How can I track my delivery?
Once your order is confirmed:
- You will receive an Order Number via email/SMS.
- After dispatch, you will receive a tracking number from the courier company.
- You can use this tracking number to monitor your shipment.
11. How long does delivery take?
Estimated delivery time:
- 3–7 working days (depending on location)
Delays may occur due to unforeseen circumstances or courier issues.
12. What if I receive a damaged product?
If you receive a damaged or incorrect item:
- Contact our support team within 48 hours
- Share clear pictures of the product
- Our team will assist you according to our Refund & Returns Policy
13. What if the product is out of stock?
If a product is marked as “Out of Stock”:
- You may contact our support team
- We will try our best to restock or suggest a similar product