Last Updated: March 2026

At Walk In Trends, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns or Exchanges

We offer returns or exchanges under the following conditions:

• The item received is damaged or defective

• The wrong product or size was delivered

• The product has a manufacturing defect

To be eligible for a return or exchange, the product must:

• Be unused and unworn

• Be in its original packaging

• Include all tags and accessories

• Be reported within the specified return timeframe

2. Return Request Timeframe

Customers must request a return or exchange within 48 hours of receiving the order.

Requests made after this period may not be eligible for return or exchange.

3. Exchange Policy

If your request is approved, we will arrange an exchange for the same product or size, subject to availability.

If the requested product is unavailable, we may offer an alternative product of similar value.

4. Refund Policy

Refunds are only processed under specific circumstances, such as:

• The ordered product is out of stock after purchase

• The product cannot be replaced due to availability issues

• The order is cancelled before shipment

Refunds will be processed through the original payment method where applicable.

For Cash on Delivery (COD) orders, refund arrangements may be handled through a mutually agreed method.

5. Non-Returnable Items

The following items are generally not eligible for return or exchange:

• Products that have been used, worn, or damaged by the customer

• Items returned without original packaging or tags

• Products requested for return after the allowed timeframe

6. Return Process

To initiate a return or exchange request, please contact our customer support team with the following details:

• Order number

• Product name

• Reason for return or exchange

• Photos of the product (if damaged or incorrect)

Our support team will review the request and guide you through the next steps.

7. Shipping for Returns

Depending on the situation, customers may be required to return the product through the courier service recommended by our support team.

Return shipping procedures will be explained during the return approval process.

8. Contact Us

For return or refund requests, please contact our support team:

Email: support@walkintrends.com
Website: walkintrends.com